Refund Policy

1. General Policy

Refund eligibility depends on the circumstances of the order and the number's fulfillment and transfer status. Requests are reviewed individually under this policy.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

• Non-delivery: If we cannot provide the purchased number or the information required to begin its transfer
• Number Unavailability: If the number becomes unavailable after purchase and before successful transfer
• Duplicate Charges: If you were charged multiple times for the same transaction
• Pre-transfer Problems: Other verified fulfillment problems that prevent the number from being transferred

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Numbers that have been successfully ported to the receiving carrier
• Changes of mind after purchase
• Carrier service, activation, or transfer fees charged by a third party

4. Refund Request Process

To request a refund:

1. Contact our support team as soon as the issue is known and before the number is successfully ported
2. Provide your order number, the affected number, and the reason for the request
3. Include relevant carrier messages, documentation, or screenshots
4. We will review the order and fulfillment status and email the decision

5. Refund Processing

If your refund is approved:

• The refund will be issued to the original payment method
• Your bank or card issuer controls when the credit appears after processing
• You will receive a confirmation email once the refund is processed

6. Partial Refunds

When only part of an eligible order is affected, we may approve a refund limited to that part of the order. A successfully ported number is not eligible for a full or partial refund.

7. Contact for Refunds

For refund requests or questions about our refund policy, please contact us:

Email: support@exclusivedigits.com

Subject Line: "Refund Request - Order #[Your Order Number]"