1. General Policy

At Exclusive Digits, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be issued for phone number purchases.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

• Technical Issues: If the purchased number cannot be activated due to technical issues on our end
• Number Unavailability: If the number becomes unavailable after purchase due to carrier issues
• Duplicate Charges: If you were charged multiple times for the same transaction
• Service Failures: If we fail to deliver the promised service within the stated timeframe

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Numbers that have been successfully activated
• Changes of mind after purchase
• Monthly service fees for active numbers
• Numbers used for any period after activation
• Setup or activation fees

4. Refund Request Process

To request a refund:

1. Contact our support team within 7 days of purchase
2. Provide your order number and reason for the refund request
3. Include any relevant documentation or screenshots
4. Our team will review your request within 3-5 business days
5. You will receive an email notification regarding the decision

5. Refund Processing

If your refund is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method
• Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive a confirmation email once the refund is processed

6. Partial Refunds

In certain situations, partial refunds may be issued:

• Prorated refunds for cancelled monthly services
• Refunds minus processing fees for card chargebacks
• Partial refunds for services partially rendered

7. Contact for Refunds

For refund requests or questions about our refund policy, please contact us:

Email: [email protected]

Subject Line: "Refund Request - Order #[Your Order Number]"